Collection Specialist - اخصائي تحصيل

General

• Supervise assigned accounts to identify unresolved debts.
• Follow-up with clients on overdue accounts.
• Reviews documentation necessary to raise the collection file to the client.
• Follow up with clinics admins for billing submission on a monthly basis.
• Visit customers on a weekly basis.
• Solve any pending issues with the customers.
• Provide timely follow-up on payment arrangements.
• Monthly account reconciliation with customers.
• Report on collection activity and accounts receivable status, and keeping accurate records and reporting on collection activity.
• Report any customers issue to collection manager / Finance director.

Work Relationships

Internal:

• A/R & Billing Accountant: get the updated customer statement.
• Clinic Admins: Get the treatment reports.

External:

Customer’s Finance Department: Follow up on any payments and collections.

Behaviors related to position

• Well –developed communication, negotiation, problem-solving and influencing skills and analytical skills required.
• Able to work independently and as well as be a good team player with the ability to work collaboratively at all levels.
• Must have attention to detail with an eye for accuracy.
• Knowledge of billing procedures and collection techniques (e.g. skip tracing).
• Knowledge of various collection techniques.
• Self-starter, resulted-oriented with significant drive and tenacity to follow up and follow through to resolve issues.
• Presentable appearance to convey a professional image of Diaverum to the client.